Order Dispatch:
Orders are processed and dispatched in the order they are received. Most items are typically in stock and will be shipped within 24-48 hours of payment confirmation. However, custom design changes or requests may require additional time before the item is ready for dispatch.
Delivery Methods:
UK:
All items are shipped using tracked and insured services. Depending on the item’s size and weight, this could be Royal Mail Tracked 24/48, EVRI, or DPD. Smaller items may be sent via Royal Mail Large Letter and will not include tracking.
Republic of Ireland, France, Germany, Denmark, Monaco:
We offer a flat rate of £10 for shipping via Royal Mail International Tracked. Please note that import fees and duties may apply, and these are the responsibility of the purchaser, based on local regulations.
Rest of the World:
For international orders outside of the above regions, please contact us at [email protected] to request a shipping quote.
Returns:
Returns are accepted within 7 days of receiving your order. Please contact us to discuss the return, as the return shipping cost will be covered by the purchaser. If the item arrives damaged, please provide photo evidence, and we will send a replacement at no additional cost.
Payments:
Payments are processed securely through Stripe, a third-party payment processor. We do not store or have access to your card details.